This Refund & Cancellation Policy explains when you may request a refund or cancellation for the professional services provided by Gobizsetup. Please read it carefully before making any payment.
1. Token amount (₹199)
The ₹199 token amount is a booking fee that reserves your slot and initiates the GST registration process. It covers our initial consultation, document checklist, and application preparation.
Refundable: The token amount is fully refundable within 7 business days only if we are unable to proceed with your application due to reasons on our side (for example, if we cannot provide the service for your location or business type).
Non-refundable: The token amount is not refundable in the following situations:
- You fail to provide the required documents or information within 7 days of payment.
- You provide incomplete, incorrect, or invalid documents that prevent us from proceeding.
- You delay the process or do not respond to our follow-ups, emails, calls, or messages for more than 7 days.
- You decide to cancel the service after we have started work on your application.
- You choose to apply through another provider or directly through the government portal after initiating the process with us.
- The application is rejected or delayed due to incorrect information or documents provided by you.
2. Document upload cases
Once the token payment is made, you are required to upload the following documents promptly: PAN, Aadhaar, photograph, address proof, and business proof. If you do not upload all required documents within 7 days, or if the uploaded documents are rejected due to poor quality or incorrect information, your booking will be considered inactive.
In such cases, the token amount is non-refundable because resources have already been allocated to your application. You may reactivate the application by providing correct documents within 30 days, but no refund will be issued for the original token.
3. Balance amount (₹800)
The ₹800 balance amount is charged only after all documents are uploaded and verified by our team. It covers the final application filing and government portal submission.
The balance amount is non-refundable once the GST application is submitted to the government portal. If you cancel before verification and before we begin filing work, the balance amount will not be charged.
4. Customer-side delays
Gobizsetup is not responsible for delays caused by the customer, including but not limited to:
- Late submission of documents or information.
- Failure to verify OTP, email, or mobile confirmations.
- Incorrect personal, business, or bank details provided by the customer.
- Unavailability for telecaller follow-ups or clarification calls.
If a delay from the customer side exceeds 15 days, the application may be archived. No refund will be issued, and a fresh token payment may be required to restart the process.
5. How to request a refund
To request a refund, email us at support@gobizsetup.com with your lead code / application number and the reason for the refund. Refund requests are reviewed within 3 business days. Approved refunds are credited to the original payment method within 7 business days, depending on your bank or payment provider.
6. Contact us
If you have any questions about this Refund & Cancellation Policy, please contact us at support@gobizsetup.com.